Refund policy

ALL SALES ARE FINAL. NO RETURNS OR EXCHANGES.

We exercise a very strict quality control process to ensure that all of our customers receive the best quality hair. If you find that your item has a manufacturer defect, please notify us immediately cgoldendollhair@gmail.com, we will always do our best to rectify the matter as we stand by our product with integrity. If you ever received an order that is incorrect you have the option to receive a refund within 10 business days or exchange for the correct item within 15 business days of the purchase. Once an order has been placed it cannot be changed or modified. 

Returned-to-Sender & Refused Packages 

This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at the time of delivery. 

To ensure that your package is properly delivered, please make sure that you have inserted the correct information or the the delivery process will be delayed. 

WE DO NOT take responsibility for lost, misplaced, or incorrectly delivered shipments if the address provided is incorrect at the time of purchase.